Requesting custom email setup

To request a custom email setup using your domain, please email dev@sticky.to with your Dashboard ID.

Our team will then create the required DNS records for your domain. These include:

1. DKIM (DomainKeys Identified Mail): Helps to ensure that your emails are not marked as spam.
2. TXT Records: Used for verifying domain ownership and essential email security settings.

Instructions

1. Log in to your domain hosting provider’s control panel.
2. Navigate to the DNS management page.
3. Add the provided DKIM and TXT records to your DNS settings.
4. Save changes and wait for the DNS to propagate, which may take up to 48 hours.

Specific instructions for popular hosting sites

GoDaddy

1. Log into your GoDaddy account and select your domain.
2. Click on DNS and then Manage Zones.
3. Add the new records under the Records section.
4. Save your settings.

Bluehost

1. Access your Bluehost control panel and go to Domains.
2. Navigate to Zone Editor and select the domain you want to edit.
3. Click on Add Record and enter the DNS details provided.
4. Save the changes.

HostGator

1. Log in to your HostGator cPanel.
2. Click on Advanced DNS Zone Editor under the Domains section.
3. Add each record and ensure to save the settings accordingly.

Namecheap

1. Sign into your Namecheap account and select Domain List.
2. Find your domain and click on Manage.
3. Go to the Advanced DNS tab and click on Add New Record.
4. Input the DNS records provided and save your changes.

After adding DNS records

After you have added the DNS records to your domain, please reply to our initial email. We will verify the records and finalize the setup.

For further assistance or if you encounter any issues, do not hesitate to contact us at dev@sticky.to.

Internal process

Access

1. Log into SendGrid.
2. Navigate to ‘Settings’ and then select ‘Sender Authentication’.

Authenticate

1. Click on ‘Get Started’ under the ‘Domain Authentication’ section.
2. Enter the customer’s domain name and select whether they will be using the domain to send emails via SendGrid.

Generate

1. SendGrid will generate the necessary DKIM and TXT records for the domain authentication.
2. Copy these records and send them to the customer or apply them directly.

Verify

1. Instruct the customer to add these records to their domain’s DNS settings through their domain registrar’s control panel.
2. Confirm with the customer once they have updated their DNS records.
3. Once the customer has confirmed adding the records, click the ‘Verify’ button in SendGrid to check the records.
4. If there are issues, troubleshoot common problems (like propagation delays or incorrect record values) and advise accordingly.

Record

1. Document the customer’s domain, the records provided and the date of setup in GD.